Thank you for choosing Heart of Lancaster Regional Medical Center as your health care provider. The Administration and Medical Staffs of Heart of Lancaster Regional want to ensure that billing questions and concerns are addressed. We are aware of the confusing nature of insurance coverage. Therefore, we have developed this summary to explain our billing process.
As a courtesy to our patients, Heart of Lancaster Regional will file a claim directly with the insurance company. After the claim has been filed, the Business Office will follow-up with the claim’s payment status. If payment is not received from patient’s insurance provider within an appropriate time period, the patient will be informed in writing of his or her responsibilities. We encourage the patient to contact the Business Office at (717) 291-8075 if there are any questions or concerns regarding the insurance payments or the statements received in the mail.
Patients who do not carry health insurance are considered private pay accounts. Heart of Lancaster Regional offers substantial discounts to our private pay patients. Please contact the Business Office between the hours of 8:30 a.m. and 4:30 p.m. at (717) 291-8075 with any questions or for payment arrangements.
Please note, if an insurance company assigns the patient a deductible, co-pay, or coinsurance and the dollar amount is not collected at the time of service, the patient will be billed at a later date.
In addition to your Heart of Lancaster Regional bill, you may receive a bill from one or more of the following contracted physician services that provided care:
Lancaster Regional Imaging Associates
Central Penn Medical Group (CPMG)
Pathology Associates of Lancaster
Note: Your primary care physician and other specialists may also bill you for their services. For questions, call the number printed on these individual bills.