Continued Excellence -
Heart of Lancaster Regional Medical Center has been named one of the Joint Commission’s Top Performers in Key Measures
In addition to this honor Heart of Lancaster has
consistently maintained a Gold Seal of Approval™ from The Joint Commission.
The Joint Commission, an
independent healthcare accreditation organization, evaluates and accredits more
than 16,000 hospitals and healthcare organizations from across the country
based on standards such as patient treatment, patient rights and infection
control. The Gold Seal of Approval designation demonstrates to the community
that Heart of Lancaster meets or exceeds these quality and safety
standards. The Joint Commission develops its standards in consultation with
healthcare experts, providers, measurement experts, purchasers, and consumers.
Joint Commission accreditation
and certification is recognized nationwide as a symbol of quality that reflects
an organization’s commitment to meeting certain performance standards. To earn
and maintain The Joint Commission’s Gold Seal of Approval™, an organization
must undergo an unannounced on-site survey by a Joint Commission survey team at
least every three years. In the past, when the surveys were
announced/scheduled, anyone believing that he or she had pertinent and valid
information about the hospital could request an interview with a Joint
Commission surveyor. Because the Joint Commission's survey process is now
totally unannounced, a pre-scheduled meeting with a surveyor to discuss patient
concerns is no longer possible. The
Joint Commission encourages the public to seek resolution of their concerns
through the channels of hospital management by calling (717) 625-5670. If the concerns
brought to the attention of the hospital are not satisfied, cannot be resolved, the individual may contact the
Joint Commission:
Joint
Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
630.792.5000